Last updated: 02/09/2026

KODRO respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how Platone, operating as a sole proprietorship (Einzelfirma) under the brand name KODRO, collects, uses, stores and protects personal data when you visit our website, place an order, contact us or otherwise interact with our services.
This Privacy Policy applies primarily to processing carried out in Switzerland and takes into account the Swiss Federal Act on Data Protection (FADP / nFADP) and other applicable Swiss data protection legislation.
Where applicable, and in particular where KODRO offers products or services to individuals in the European Economic Area (EEA) and the requirements for the application of the EU General Data Protection Regulation (GDPR) are met, the GDPR may also apply.

1. DATA CONTROLLER
The data controller responsible for the processing of your personal data is Platone, operating as a sole proprietorship (Einzelfirma) under the brand name KODRO. The registered office is located at Gerhardstrasse 8, 8003 Zürich, Switzerland. The company's Swiss UID / CHE number is CHE-169.780.845.
For any questions regarding the processing of your personal data or the exercise of your data protection rights, you can contact us at info  info@kodrostore.com Website: www.kodrostore.com.

2. PERSONAL DATA WE COLLECT
Depending on how you interact with KODRO, we may collect and process personal data that you provide directly to us. This may include your first name, last name, email address, telephone number, billing address, shipping address, order details, information provided when contacting customer service, information provided in connection with returns or exchanges and any other information that you voluntarily provide to us.
When you make a purchase, payment information is processed through our payment service providers. KODRO does not normally have access to or store complete payment card details. Such information is processed directly by the relevant payment provider in accordance with its own privacy policy and security standards.
When you visit our website, certain technical and usage information may also be collected automatically. This may include your IP address, browser type and version, operating system, device information, date and time of access, pages visited, referring website, interactions with the website and information relating to cookies and similar technologies.
Depending on the services implemented on the website, this may also include information relating to clicks, scrolling, interactions and other website events.

3. HOW WE USE YOUR PERSONAL DATA
We may process your personal data in order to process and fulfil orders placed through our website. This includes processing and confirming orders, processing payments, delivering products, communicating with you regarding your order, handling returns and exchanges, providing customer support, managing refunds and preventing fraudulent transactions.
We may also process personal data when you contact our customer service or submit information through a contact form, in order to respond to your questions, requests, complaints or other communications.
Personal data may further be processed to operate, maintain and improve our website, ensure website security, detect technical problems and prevent fraudulent, abusive or unlawful activity.
Where permitted by applicable law and, where required, with your consent, we may use analytics services to understand how visitors use our website and to improve our products, services and online experience.
Where permitted by applicable law and, where required, based on your consent, we may also use personal data and tracking technologies for marketing and advertising purposes, including measuring advertising performance and showing relevant advertising.
We may additionally process personal data where necessary to comply with legal and regulatory obligations, maintain accounting and business records, respond to lawful requests from authorities, establish, exercise or defend legal claims, or prevent fraud and other unlawful activities.

4. LEGAL BASIS FOR PROCESSING
Depending on the circumstances and applicable legislation, personal data may be processed on different legal bases.
Where processing is necessary to process and fulfil your order or provide services requested by you, the legal basis may be the performance of a contract or the taking of pre-contractual measures.
Where processing is necessary to comply with applicable legal or regulatory requirements, the processing may be based on a legal obligation.
Where processing is necessary for legitimate business purposes, such as website security, fraud prevention, customer service, business administration and improving our services, the processing may be based on our legitimate interests, provided that these interests are not overridden by your rights and interests.
Where required, we may process personal data on the basis of your consent, including for certain forms of marketing, analytics or advertising.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. COOKIES AND SIMILAR TECHNOLOGIES
KODRO uses cookies and similar technologies to operate the website, remember preferences, analyse website traffic and, where applicable, support marketing and advertising activities.
Essential cookies and similar technologies may be used where necessary for the operation and security of the website, including shopping cart functionality, checkout, login, security and language or regional preferences.
Where analytics technologies are used, they may allow us to understand how visitors interact with the website and to improve its performance.
Where applicable, KODRO may also use advertising and conversion-tracking technologies for marketing purposes.
Where required by applicable law, non-essential cookies and similar technologies will only be activated after the necessary consent has been obtained.
You may manage your cookie preferences through our cookie settings tool.

6. THIRD-PARTY SERVICES
KODRO may use third-party service providers to operate its website and business.
Depending on the services actually used, these providers may include our e-commerce platform and hosting provider, payment providers, shipping and logistics providers, analytics providers, advertising platforms, email marketing providers, customer service or live chat providers, website development providers, IT providers and cloud service providers.
The providers may process personal data on our behalf or independently, depending on the nature of their services and their contractual relationship with KODRO.
Where required by applicable law, appropriate contractual, technical and organisational safeguards are implemented.

7. SHIPPING AND DELIVERY
In order to fulfil your order, we may provide relevant personal data, including your name, shipping address, telephone number and email address, to the shipping and logistics provider responsible for delivering your order.
The information provided will be limited to what is reasonably necessary to fulfil and manage the delivery of your order.

8. PAYMENT PROCESSING
Payments are processed through third-party payment service providers.
The relevant payment provider may collect and process payment information directly in accordance with its own privacy policy.
KODRO does not normally store complete credit or debit card details on its own systems.

9. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal data outside Switzerland.
Where personal data is transferred to another country, KODRO will comply with the applicable requirements of Swiss data protection law.
Personal data may be transferred abroad where the destination country provides an adequate level of data protection or where appropriate safeguards or another legally recognised exception applies.
Depending on the circumstances, safeguards may include recognised standard contractual clauses or other appropriate contractual, technical or organisational measures.
Where the GDPR applies, additional requirements concerning international transfers may also apply.

10. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Order and transaction information may be retained for as long as necessary to fulfil the contractual relationship and comply with accounting, tax and other legal obligations.
Customer service communications may be retained for as long as necessary to handle the relevant request and, where appropriate, for a reasonable period thereafter.
Marketing data may be retained until you withdraw your consent or unsubscribe, subject to applicable legal requirements.
Analytics and tracking data may be retained according to the settings and retention periods of the relevant service providers.
Specific retention periods may vary depending on the applicable legal and operational requirements.

11. DATA SECURITY
KODRO takes appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no transmission or storage system can be guaranteed to be completely secure.

12. DISCLOSURE OF PERSONAL DATA
We may disclose personal data where reasonably necessary to service providers assisting us in operating our business, payment providers, shipping and logistics providers, IT and hosting providers, marketing and analytics providers, professional advisers, authorities or public bodies where legally required, and courts or other competent bodies where necessary to establish, exercise or defend legal claims.
KODRO does not sell your personal data.

13. YOUR RIGHTS UNDER SWISS DATA PROTECTION LAW
Under applicable Swiss data protection law, you may have the right to request information about the personal data we process about you and to obtain access to such data.
You may also have the right to request the correction of inaccurate or incomplete personal data and, where the applicable legal requirements are met, to request the deletion of personal data.
Depending on the circumstances, you may have the right to request the restriction of certain processing activities, object to certain processing activities and request the delivery or transfer of personal data in certain circumstances.
Where processing is based on consent, you may withdraw your consent at any time.
The exercise of these rights may be subject to applicable legal limitations.

14. ADDITIONAL RIGHTS UNDER THE GDPR
Where the GDPR applies to our processing activities, individuals may have additional rights under the GDPR, including the right to access personal data, request rectification, request erasure, request restriction of processing, request data portability and object to certain processing activities.
Where processing is based on consent, consent may be withdrawn at any time.
Where applicable, individuals may also have the right not to be subject to certain automated decision-making, including profiling, where such processing produces legal or similarly significant effects.
Where applicable, individuals may also have the right to lodge a complaint with the competent data protection supervisory authority in their country of residence or place of the alleged infringement.

15. MARKETING COMMUNICATIONS
If you subscribe to KODRO's newsletter or otherwise consent to receive marketing communications, we may use your email address to send you information about new collections, products, special offers, events, brand news and other marketing communications.
You may unsubscribe at any time by clicking the unsubscribe link contained in our marketing emails or by contacting us at  info@kodrostore.com
Where required by applicable law, marketing communications will only be sent with the appropriate consent or on another legally permitted basis.

16. PROFILING AND AUTOMATED DECISION-MAKING
KODRO may use analytics and advertising technologies that involve the analysis of user behaviour for statistical, marketing or advertising purposes.
Where applicable, information about such processing will be provided through our cookie consent mechanism and relevant third-party privacy notices.
KODRO does not currently use automated decision-making that produces legal or similarly significant effects on customers.
If this changes, this Privacy Policy will be updated as required.

17. CHILDREN
Our website and services are not directed specifically at children.
We do not knowingly collect personal data from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal data unlawfully, please contact us at  info@kodrostore.com

18. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
KODRO is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of those websites before providing them with personal data.
19. CONTACTING US AND EXERCISING YOUR RIGHTS
If you wish to exercise your data protection rights or have questions about this Privacy Policy, please contact:
Platone / KODRO
Gerhardstrasse 8
8003 Zürich
Switzerland
Email:  info@kodrostore.com
Please provide sufficient information to allow us to identify your request and verify your identity where reasonably necessary.
We will process your request in accordance with applicable data protection law.

20. DATA PROTECTION AUTHORITY
In Switzerland, the competent federal data protection authority is the Federal Data Protection and Information Commissioner (FDPIC).
Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
3003 Bern
Switzerland
Where applicable, you may also have the right to lodge a complaint with a competent data protection supervisory authority in the EU/EEA.

21. CHANGES TO THIS PRIVACY POLICY
KODRO may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data processing practices.
The latest version will always be published on this page together with the date of the latest update.
Where required by applicable law, we will provide additional notice or obtain consent for material changes to processing activities.

22. GOVERNING FRAMEWORK
This Privacy Policy is primarily based on applicable Swiss data protection legislation, including the Swiss Federal Act on Data Protection (FADP / nFADP) and the Data Protection Ordinance (DPO).
Where applicable to KODRO's activities, the EU General Data Protection Regulation (GDPR) and other relevant data protection legislation may also apply.